Developing a new governance structure for a public transportation provider

ISEA supported a regional public transportation provider in developing a new governance structure. 


The client, a regional public transportation service provider, was in a transition from operating out of separate legal entities to a unified organization based around a number of core business units and common support functions. Company management had identified a need to create a new governance structure with clearly defined roles and responsibilities between the newly formed business units.


The ISEA team of experts entered as an advising capacity to the CEO and company management. The assignment focused on establishing a unified framework for governance and cooperation between the previously separate units. Key challenges that needed to be addressed stemmed from cultural differences between the units. These were identified as part of an early assessment and later addressed as part of the integration planning.


Detailed improvement measures were defined and a new governance framework was developed and later implemented by the organization.

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