The demand for public sector services is growing as an aging population requires more hospital and elderly care. At the same time increased freedom of choice and economic wealth is driving up expectations on education and public infrastructure. This puts public sector operations in a challenging situation. They must grow and improve service quality, while at the same time reduce costs, as tax revenue is not keeping pace with service demand.
The challenge is to work more efficiently, while not impacting quality. This requires new tools and measures specifically developed for the public sector. In comparison to the private sector, profitability is not a figure of merit and methods developed in industry therefore needs to be adapted to a public sector context. Another challenge is how to manage an increasing number of retirees, often in top management and specialist positions, and balancing the recruitment of new talent, with the preservation of experienced employees. These are transitions the industry sector has already been through, and an area where industry knowledge can be transferred to the public sector.
ISEA’s experts carry experience from top management positions in both private and public organizations, and draw upon their combined experience when supporting public sector entities in finding new ways of improving their operations. Our experts actively assist in setup and managing large scale improvement programs, making things happen and creating the basis for lasting change.
ISEA supported regional decision makers with an in-depth study on the setup of an innovations system within the healthcare sector. Read more
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